Missed-Call Text-Back: Opt-In Process

Effective date: August 16, 2026

This page publicly documents the complete opt-in experience for Pinch Hit Digital's missed-call text-back program: what a caller hears, the exact consent language, and what messages are sent. No text message is ever sent through this program without the affirmative consent described below.

The Call Flow, Step by Step

  • A consumer places a voice call to our published business number, (972) 217-4814, from their own phone.
  • If we are able to answer, a person answers. No automation runs.
  • If we cannot answer, the caller hears approximately three rings, followed by a recorded greeting that discloses the message program and asks for consent by keypress.
  • Only if the caller presses 1 does our system send text messages. Callers who press nothing, or any other key, hear a polite goodbye and receive no messages of any kind.

The Greeting Callers Hear (Verbatim)

“Thanks for calling Pinch Hit Digital — we're with a customer right now. To continue by text, press 1 and we'll send up to three messages about your call to this number. Message and data rates may apply; reply STOP at any time to opt out. Or just call us back a little later.”

Recording of the greeting:

What a Caller Receives After Pressing 1

A maximum of three messages per inquiry, all conversational customer care, never marketing:

  • One text-back responding to their call, sent to the same number they called from: “Sorry we missed your call at Pinch Hit Digital. This is our text line: reply here with what you need and a real person will follow up shortly. Reply STOP to opt out, HELP for help.”
  • If the caller does not reply, up to two brief follow-up messages about that same inquiry, after which the sequence ends automatically.
  • Any reply from the caller ends the automated sequence and a person takes over the conversation.

Disclosures

  • Message frequency: maximum three automated messages per inquiry, and none without the caller pressing 1.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out, or HELP for help. Opt-outs are honored immediately.
  • Phone numbers are captured only from calls consumers place to us, are never obtained from lists or third parties, and are never shared with third parties for marketing purposes.

Program Terms

Full terms and privacy practices for this program: SMS Terms & Conditions · SMS Privacy Policy

Contact

Pinch Hit Digital
Email: jeremy.muhiu@pinchhitdigital.com
Website: https://pinchhitdigital.com