SMS Privacy Policy

Effective date: August 15, 2026

Pinch Hit Digital ("we," "us," or "our") operates SMS (text message) programs, including a digital business card program and a missed-call text-back service. This Privacy Policy explains what information we collect when you contact us by text message or by phone call, how we use it, and how we protect it.

Information We Collect

When you tap our NFC business card and send us a text message, or when you call a phone line we operate and the call goes unanswered, we may collect:

  • Your mobile phone number (provided by you in a text message, or captured from caller ID when you place a call to us)
  • Your name and the location or event where we met (if you include them in your message)
  • The date and time of your call, if you called us
  • The content and timestamp of the messages you send to us
  • Records of our communications and your status in our customer relationship management (CRM) system

For the missed-call text-back service, your phone number is captured only from the call you place to us. We do not obtain your number from any other source, purchase contact lists, or send messages to anyone who has not first contacted us.

How We Use Your Information

We use the information you provide solely to:

  • Respond to your message and inquiry
  • Follow up regarding our conversation and any services you expressed interest in
  • Maintain our business relationship and contact records

How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes.

We use trusted service providers (such as our SMS provider, Twilio, and our CRM platform) only to operate and deliver this messaging service on our behalf. These providers may use your information only to provide services to us and are obligated to keep it confidential and secure.

Mobile Information (SMS)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message Frequency & Rates

Message frequency varies based on your interaction with us. For the missed-call text-back service, we send at most three automated messages per inquiry, and only if you request a text by pressing 1 during our greeting. Message and data rates may apply according to your mobile carrier's plan.

Your Choices

You can opt out of receiving text messages from us at any time by replying STOP. For help, reply HELP or email jeremy.muhiu@pinchhitdigital.com.

Data Retention & Security

We retain your information for as long as needed to manage our relationship and to meet our legal and operational requirements, and we take reasonable administrative and technical measures to protect it.

Contact Us

Pinch Hit Digital
Email: jeremy.muhiu@pinchhitdigital.com
Website: https://pinchhitdigital.com